Jozy88 Privacy Policy – Data Protection & Personal Information

Jozy88 ("we", "our platform") values the privacy of every member who uses our services. This Privacy Policy transparently explains how we manage your personal information when you register, access, or use the jozy88 platform.

By registering an account at jozy88, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully so you understand your rights and choices regarding your personal data.

Jozy88 collects your personal information through the following means:

a) Information You Provide Directly

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for account verification.
• Identity documents (MyKad, passport) for the identity verification (KYC) process.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Your correspondence with the jozy88 customer support team.

b) Information Collected Automatically

• IP address, device type, operating system, and web browser used.
• General location data based on IP address (country and city only).
• Gaming activity records, wagering history, and financial transaction logs.
• Jozy88 app usage data, including pages visited and session duration.

The personal information we collect is used solely for legitimate purposes directly related to the provision of jozy88 services. We do not use your data for unrelated purposes without your consent.

• Account Management – Process registration, verify identity, and manage your member account.
• Transaction Processing – Securely and swiftly process deposits, withdrawals, and all financial transactions.
• Platform Security – Detect and prevent fraud, money laundering, unauthorised access, and suspicious activity.
• Customer Support – Address enquiries, resolve complaints, and provide the necessary technical assistance.
• Service Communications – Send important notifications regarding your account, transactions, security updates, and policy changes.
• Product Improvement – Analyse usage patterns in aggregate (without identifying individuals) to improve the gaming experience on jozy88.
• Legal Compliance – Meet regulatory compliance obligations and report to authorities when required by law.

We will never use your data for third-party advertising, contact list sales, or any commercial purpose unrelated to jozy88 services.

Jozy88 does not sell, rent, or disclose your personal information to external parties for marketing purposes. However, there are limited situations where we may need to share your data:

• Payment Service Providers – Payment gateways and banks that process your transactions are bound by strict confidentiality agreements with jozy88.
• KYC Service Providers – Licensed third-party identity verification platforms are used solely to verify your documents.
• Regulatory Authorities – jozy88 will disclose required information when mandated by law, court order, or the relevant enforcement agencies.
• Technical Infrastructure Providers – Cloud and hosting service providers that store your data are bound by binding data protection agreements.

Jozy88 invests seriously in cybersecurity infrastructure to ensure your data is always protected. The technical and organisational security measures we employ include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all sensitive records stored in the database.
• Two-factor authentication (2FA) is available for all member accounts and mandatory for internal staff.
• 24/7 security monitoring with real-time threat detection systems.
• Regular penetration testing conducted by independent security teams.
• Role-based access control (RBAC) ensuring staff can only access data required for their specific tasks.

While we take all reasonable precautions, no system can be guaranteed 100% secure against ever-evolving cyber threats. We encourage you to also practise good digital security on your end.

Jozy88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies – Required for core platform functions such as login, game sessions, and security. Cannot be disabled.
• Performance Cookies – Gather information on how you use the platform to help us improve our services. This data is processed in aggregate and without identifying individuals.
• Functional Cookies – Remember your preferences and settings such as language and region to deliver a more personalised experience.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the jozy88 platform. For more information on managing cookies, please refer to your web browser's help guide.

Jozy88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Our data retention periods are as follows:

• Account records and personal information: retained for the duration of the active account plus 5 years after account closure, in accordance with Malaysian legal requirements.
• Financial transaction records: retained for a minimum of 7 years in accordance with accounting and anti-money laundering (AML) legal requirements.
• Customer support communication logs: retained for 2 years from the date of the last interaction.
• Technical access log data: retained for 12 months for security audit purposes.

Once the retention period expires, your data will be securely deleted or anonymised from our systems in accordance with industry-standard procedures.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights, which you may exercise at any time:

• Right to Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Request that we correct or update any inaccurate or incomplete data.
• Right to Erasure – Request the deletion of your personal data, subject to legal obligations that prevent such deletion.
• Right to Object to Processing – Object to the use of your data for direct marketing purposes or other non-essential purposes.
• Right to Data Portability – Request your data in a structured, machine-readable format for transfer to another platform.

To exercise any of the above rights, contact the jozy88 support team via live chat in the app or our official email. We will process your request within 30 business days.

As a responsible gaming platform, jozy88 is required to conduct a Know Your Customer (KYC) process to comply with anti-money laundering (AML) laws and fraud prevention regulations. This process involves collecting and verifying your identity documents.

• Accepted identity documents: Malaysian MyKad, a valid international passport, or a recognised identity card.
• Proof of current address may be required for withdrawals exceeding a certain limit.
• All KYC documents are stored with full encryption and accessed only by authorised compliance team members.
• KYC documents are not shared with external parties unless required by law or a regulatory authority.

The jozy88 KYC process is handled through a secure automated verification system. Verification results are typically received within minutes, allowing you to resume your activities quickly without interruption.

Jozy88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services.

When significant changes are made, we will notify you via:

• In-app notification on jozy88 upon your next login.
• Email notification to your registered address for changes affecting your fundamental rights.
• Update the "Last Updated" date shown at the top of this document.

Continued use of the jozy88 platform after a policy update is published constitutes your acceptance of the revised terms. If you do not agree with the changes, you may close your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, don't hesitate to get in touch. The jozy88 data protection team is here to help.

For issues related to responsible gaming and self-control, please visit the Responsible Gaming us. You may also refer to FAQ us for answers to frequently asked questions.